Isn't there some kind of law against charging for items that haven't shipped?
Question:
I ordered a game from them Monday, which was supposedly in stock, and paid $15 for overnight shipping. Didn't come yesterday, so I checked on it around 6pm today and the thing still hasn't shipped. Feeling screwed, I canceled the order.
An hour I was doing my banking online, and low and behold, the order had just been posted to my account. And order I had already canceled, and had never shipped.
I call up Buy.com, spend 2 hours on hold, only for them to give me the run around, telling me it'll be 3 to 5 days before they can process the cancelation and send it to their cancelation department. In the meantime, their warehouse might ship the order because it's not really cancelled yet. But they don't know when or if that will happen, because the item was never in stock and they're looking for a supplier.
Wonder-f'ning-ful.
Isnt this illegal?
Answer:
Illegal seems questionable if the shipping is really within a few ways. But I'm not a lawyer so maybe.
However, ethics is a another matter. Your story makes me want to investigate shorting the stock or at least some put options. This company's behavior seems one step from accounting fraud.
Your action should be simple, call your bank / credit card company and tell them the charge was inappropraitely processed and demand that they reverse the charge and settle with the company.
Don't waste your time with Buy.com. With the behavior they are displaying you should expect no less than run around.
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