Can a auto insurance claims adjuster reopen an investigation after it has been resolved??
Question:
The only reason they asssigned this woman is because my insurance is less than 55 days old.
Does this sound right?
She has kept me waiting disclosed all of her personal life and retreived info from my previous insurance carrier without my approval.
I feel she is overdoing it with my claim.
What rights do I have and how far can they go??
Answer:
Whenever a claim is reassigned the new adjuster has a duty to review the entire claim and reopen the investigation if necessary. Adjusters can access your prior insurance history, without your consent, if necessary. It sounds like your claim is in the fraud unit which isn't a big deal.claims on relatively new policies are often looked at a bit more thoroughly everyday. But they just don't see a claim and say oh the policy is 55 days old let's move it to fraud. There are several underlying factors in addition to this that would cause it to go there. And once it's in the fraud unit the rules are drastically different. You don't have any rights and how far can it go? Worst case scenario to the district attorney's office or attorney generals office.but it has to be something pretty heavy to get that far.
If you want, request a different claims adjuster. It seems as though you may be near closure with this thing though so maybe you should just stick it out and get it over with then you will never have to deal with her again (hopefully).
If an insurance claims adjuster has positive proof that a claim has been wrongly or fraudently claimed it can be readjusted to take that into play . Also if they feel they have made a mistake and not given the client a fair deal they can do the same especially if you spring them trying to deny you the correct money.~~
They need to verify that you had insurance coverage on the date of loss.
They can obtain any info about your prior insurance they need to. It's not personal information. They were verifying that you had coverage with the past carrier with no lapse in coverage.
There is a statute of limitations of 3 years and they can use all claim information or open the claim for investigative purposes within that time frame. (3 years in most states)
It will be fine.
Sounds like they are investigating your claim for fraud. Your "Rights" are very limited.. they have every right to do this- you are their insured and signed a policy saying they can do so. Just cooperate and if you have nothing to hide whats the big deal right?
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