Anyone have an idea about USAA - regarding auto insurance claim?

Question:

My daughter was rear ended by someone with USAA. The other driver got a ticket and it is a clear that the other driver was at fault. I have submitted all the papers that they asked for. It has been 50 days since the accident and I have not heard from the claims adjuster - I have left messages. The two times that the adjuster called, she made it clear that she was extremely busy. Anyone have any experience dealing with USAA? If so, any and all advice(s) would be greatly appreciated. Thanks so much.

Answer:
Good luck...I hear alot of BAD things when it comes to that company...Third party claims are never that important to the adjusters...The are seen as losing money...Best bet would be to use your own insurance company...if not to file a claim but to at least offer some assistance with handling USAA...that is part of the services that you are paying for..~V

50 days..wow! From my experience USAA was very fast at handling things. Maybe you should ask to speak to a supervisor. 50 days is a long time.

USAA is a company that is exclusive to military families. I have USAA and the are great.

However, they are not your insurance company and they are losing money. You may have to file a claim with your insurance company and have them handle it. 50 days is a long time, perhaps speak to a supervisor or even a different representative.

Good luck!

Those motherfriggers sit at their desk eating ham sandwiches. They don't investigate claims until you mention LAWSUIT. That's right you claims reps for USAA are a bunch of penile hairs! Report me, who gives a hoot.

Anyone have an idea about USAA - regarding auto insurance claim?

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