What I should do now, this is unprofessional beyond words.?
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Answer:
Have you phoned? Yes, this is unprofessional and you would hope that the HR Manager would handle this better, but a lot of HRs are overworked these days. You already know two cliches that will help you deal with this situation:
1--You can catch more flies with honey than with vinegar.
2--The squeaky wheel gets the grease.
Although you are frustrated with not being answered, causing a fuss will not really help because it certainly will not make anyone want to help you! Call, be sweet, explain that you're sure they are very busy since you haven't heard back, but you need this paper for such-and-such reason, and is there anything you can do to help facilitate getting the info you need. Then keep calling and keep being nice until you get what you need!
I think you need to stop writing and call them. Speak first to the HR manager who may then direct you to your old boss. Give them a deadline (like in 2 days) that you need it by. If that doesn't work, then go by there and speak to them in person (if possible).
You need to get on the phone and call them. Or show up in person.
go to them and demand for it. say ' I have requested the documentation in numerous letters to X company, however i am still awaiting a reply. it is my right as a previous employee of this company to have that documentation. i demand it now otherwise i will be forced to take legal action.'
by threatening them with legal action, they should help you!
good luck!
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Go straight to the top. Tell the president or owner of the company how unprofessional their employees are. They deserve to know. Good luck.
Depends on the country you live in, you could get citizens information involved...to legally look at your rights and their responsibilities towards you etc.or a lawyer...I hope it gets sorted out for you, sometimes people really suck.
What sort of documentation? Merely validation that you worked there previously? Or actual documents and copies of materials they had in your personnel file? If it's the actual documents, many state laws make that the property of the company and they have no obligation to produce it/reproduce it for you.
If it's merely employment verification, go in person if possible, or call to ask them to spell out the procedures and timelines. Some places are so understaffed or so bureaucratic that turnaround time could be weeks. Some of them rely on a third party and there could be a communication gap.
As aggravating as this seems, I don't think there is anyone to report this too. It is professionally courteous to respond to your letter but it probably isn't required by law. I would talk to someone on the phone or face to face to get this done. It may be as simple of a reason as that the people you have contacted don't know how to verify the information you are looking for.
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