Actual Call Centre Conversations !!!?
Question: Actual call centre conversations !!!
Customer: "I've been ringing 0700 2300 for two days and can't
Get
Through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
------------------------------...
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are
Talking
about".
Caller: "On page 1, section 5, of the user guide it
Clearly
states that I need to unplug the fax machine from the AC
Wall
socket and telephone Jack before cleaning. Now, can you give me
The
Number
for Jack?"
Operator: "I think you mean the telephone point on the
Wall".
------------------------------...
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me
When I am
travelling in Australia?"
Operator: " Doesn't the product name give you a clue?"
------------------------------...
Caller (enquiring about legal requirements while travelling in
France):
"If I register my car in France, do I have to change the steering
Wheel
To
the other side of the car?"
------------------------------...
Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar
In
Cardiff please".
Operator: "I'm sorry, there's no listing. Is the
Spelling
correct?"
Caller: "Well, it used to be called the Bargoed Fish
Bar
But
The 'B' fell off".
------------------------------...
Then there was the caller who asked for a knitwear company in
Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven
In
Scotland ".
------------------------------...
On another occasion, a man making heavy breathing sounds from a
Phone box
told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the
Number on"
------------------------------...
Tech Support: "I need you to right-click on the Open
Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up
Menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up
Until
this point?".
Customer: "Sure. You told me to write 'click' and I
Wrote
'click'".
------------------------------...
Tech Support: "OK. In the bottom left hand side of the
Screen,
can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from
There?"
------------------------------...
Caller: "I deleted a file from my PC last week and I have just
Realised
that I need it. If I turn my system clock back two weeks will I
Have my
file back again?".
------------------------------...
There's always one.
This
has got to be one of the funniest things in a
long time. I think this guy should have been promoted, not fired.
This is
a true story from the Word Perfect Helpline, which was transcribed
From a
recording monitoring the customer care department. Needless to say
The
Help Desk employee was fired; however, he/she is currently suing
The Word
Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee.
(Now I
know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help
You?"
Caller: "Yes, well, I'm having trouble with
WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a
Sudden
the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I
Type."
Operator: "Are you still in WordPerfect, or did you get
Out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the
screen?"
Caller: "There isn't any cursor: I told you, it won't
accept
anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks
like a
TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and
find
where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me
if
it's
plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you
notice that
there were two cables plugged into the back of it,
not just one ??
Operator: "Well, there are. I need you to look back there
again
and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged
Securely
Into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something
and lean way over"?
Caller: "Oh, it's not because I don't have the right
Angle -
it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only
light
I have is coming in from the window.
" Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power... A power failure? Aha, Okay,
we've got
it licked now.
Do you still have the boxes and manuals and packing stuff your
computer
came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to the
store you
bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do
I tell
them??"
Operator: "Tell them you're too $*%ing stupid to own a
computer!!!"
Answer:
That last one was absolutely beautiful!
OMFG that last one was so hilarious that i almost forgot to laugh.
and i'm not being sarcastic either.
The computer one i have herd b 4 just makes ya scratch your head still good.hows this the power went out for a couple of hrs at my home and i started getting board so i decided to watch a dvd , it took me a couple of minutes to figure out why it would not work, SERIOUS BRAIN FART EH.
lol...
hahahah.some are good...but, very lengthy.you could have made them still short, by editing...Just this one for example.. and it makes reading easy also..
Directory Enquiries:
Caller: "I'd like the number of the Argoed Fish Bar In Cardiff please".
Operator: "I'm sorry, there's no listing. Is the Spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar,
but, The 'B' fell off".
taht last one is great. abd i agree with his point
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