Circuit City and Direct TV are sending me in CIRCLES?

Question:

HELP ME IF YOU CAN! In July 06 we went to Circuit City and puchased a plasma tv, along with a mount, installation, and a Direct TV HD DVR. We purchased all of these items together in order to receive an instant rebate. The sales rep at Circuit City informed us that the Direct TV HD DVR would not allow us to view our local channels in HD because of a software conflict with TIVO, but Direct TV was working on a new HD DVR without TIVO that would be available in a few months, and that since we were purchasing this one, we would automatically recieve the new HD DVR that does show our local channels, and that we would not have to pay for it since we were outright buying this DVR. December came along and we received no new DVR. We called Direct TV, who offerred to sell us the new DVR for $299, but said they do not do free upgrades. I contacted Circuit City and asked them to honor what the sales person told us, and they told us to contact Direct TV. What should we DO??

Answer:
Unfortunately, the sales rep at Circuit City didn't know what the hell he was talking about (what a surprise) and lied to you. All of us with HD Tivos (I still have mine) will have to pay for the new DVRs. But, I've heard of people getting pretty good discounts if you complain and barter with the DirecTV people - they rather take some money off than lose you as a customer. Just make sure you explain your situation and keep talking to people until someone agrees to make a deal with you.

Especially when the new HD channels roll out later this year (there are supposed to be around 100), everyone will need the new DVR, so I'm thinking that DirecTV will have some kind of offer for those of us with Tivos.

Just to add:
You need to be within 50 miles of the broadcast stations to view your local HD channels, and unfortunately, many people are not. You can check on this site:

http://www.antennaweb.com

And yes, the Tivo is functionally better than DirecTV's new DVRs, but it will never be able to view the MPEG-4 broadcasts, so we all will have to change eventually. I really wish DirecTV and TIVO could have worked out a deal.

Well, if the issue doesn't get resolved you can always get a HD-antenna & hook it up to the TV then you will get local HD channels. I have one & I also have the HR10-250 HD-DVR with Tivo from DirecTV. This DVR is much better than the new HD-DVR being sold now. It's because of the Tivo interface. It makes it much simpler to use & more efficient. The new one doesn't have Tivo. So the one you have now is much better. Just get a hd indoor antenna.

Call DTV and tell them your planning on canceling your service and switching to Dish then when they ask you why tell them and be sure to tell them that you told your story to the Dish salesman and there offering you a FREE HD DVR if you agree to switch to there service. DTV will jump through hoops to keep you trust me at most there going to charge you $99 for the DVR but probley give you free programing to offset it HBO showtime etc. Just be firm and keep talking about how nice Dish was and there offer to you and the way they treated you and didn't lie to you like DTV already has. It worked for me I have a free HDDRV from DTV

Circuit City and Direct TV are sending me in CIRCLES?

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