Question:
Comcast can not even tell us how to remove the subtitles from our HD channels. Has anyone encountered this? Because they are driving me crazy! I have tried every option on the remote and no sucess.
Answer:
Use your tv's remote and check the subtitles and closed captioning (cc or caption could also be on the remote). This isn't an option that your comcast remote or cable box can decide to do. Alternately, if it's coming in with another language you might need to remove the sap (secondary audio) from the tv via its remote.
Turn off your cable box, leave the tv on, and then press the menu button on your comcast remote. This should bring up the boxes hidden menu. Check to see if closed captioning is 'enabled'. If so disable it.
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