Why can't I listen to some HD TV channels on my Sony KDL-46S2010?


Question:
I own a Sony KDL-46S2010 LCD HDTV. It has a built-in QAM tuner and it scanned 44 digital channels via my cable without the cable box. )I cannot find those when cable box is connected. I made a splitter arrangement to connect cable directly to TV and cable box via component cable). I am connected to Charter in Saint Louis area, USA. Some channels with 1080i gives "alt. audio" on the display and I don't hear anything from the channel, but the picture quality is awesome.

I went through settings and all stuffs. Any suggestions?!
Thanks

Answer:
Only that you get your cable tech back out to get your system properly set up, and to explain it to you.
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