What kind of CRM software/support system these Ebay, Amazon and other Web sites use for suppport the customers

Question: Clients Email answering...

Answer:
According to Internet Retailer Top 500 Guide http://www.internetretailer.com/top500/... here are the CRM vendors used by some of the top ecommerce sites on the Web today

Amazon = In-house; Auto Demo http://www.autodemo.com/
Staples.com = SSA Global http://www.ssaglobal.com/
HP Home and Home Office Store = SSA Global http://www.ssaglobal.com/
OfficeMax = eGain http://www.egain.com/
Sears.com = KANA Software http://www.kana.com
Newegg.com = in house
Sonystyle.com = in house
QVC = LivePerson http://www.liveperson.com ; Talisma http://www.talisma.com/
Circuit City Stores = LivePerson http://www.liveperson.com ; Talisma http://www.talisma.com/

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