Is anyone else having problems w Turbo Tax making you use the more expensive one?

Question:

We have used TurboTax for a few years and used the second choice. We have no investments. This year they won't let us into that one, eventhough that is the one they recommend when we take their survey. We have asked for help, customer support and have gotten NOWHERE. Anyone else having that problem? Did you find a solution?

Answer:
You can choose whichever one you would like to buy without restriction online at www.turbotax.com. The software will automatically download.

Unless you have returns from prior years on a different version, then maybe in order for you to roll forward the same information you need a specific edition. Otherwise if youre planning to input all information yourself, then I dont see why you should have a problem.

Which version are you using: the desktop version or the online version? What's this "second choice"?

Can't see why you can't download the version you want, regardless of what their survey tells you. Try clearing the cache and cookies on your browser and see if that helps clear the decisionmaking. Go back to the front page as see if the selections are available again.

If it's the online version, clearing the cache and cookies on your browser may help there, too. Most people's problems seem to stem from trying to downgrade in the middle of a return, not upgrade. It's not a bug: they just don't want you to use the deluxe tools for free, then downgrade to basic to file at a cheaper fee w/o trouble, so they make you start over and re-enter your info.

Is anyone else having problems w Turbo Tax making you use the more expensive one?

Hot Topic